Frequently Asked Questions
Frequently Asked Questions (FAQ)
We want to make your shopping experience as seamless and enjoyable as possible! Below are answers to some common questions regarding our digital products, downloads, policies, and more. If you have any additional questions, please feel free to contact us at goodvibesdesigncompany@gmail.com
Digital Downloads & Order Delivery
How do I receive my digital files after purchase?
All of our products are instant digital downloads, which means you can access your files immediately after purchase. Here's how it works:
- After completing your order, you’ll see a download link on the confirmation page.
- A download email will also be sent to the email address you used during checkout.
- If you’ve created an account, you can always access your files by logging in and viewing your order history.
If you don’t receive your files within a few minutes, please check your spam folder or contact us at goodvibesdesigncompany@gmail.com for assistance.
Payment Methods & Security
What payment methods do you accept?
We accept a variety of secure payment methods through Shopify, including:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
Your payment information is processed securely, and we do not store or have access to your card details.
Returns, Refunds & Order Issues
Do you accept returns or offer refunds?
Due to the digital nature of our products, we do not accept returns, exchanges, or refunds once a file has been downloaded. However, we’re committed to customer satisfaction, so if you encounter any issues with your purchase, please reach out—we’re happy to assist and ensure you have the best experience possible.
What if I have trouble with my files?
If you experience any difficulties downloading, opening, or using your files, we’re here to help! Please email us at goodvibesdesigncompany@gmail.com, and we’ll resolve the issue as quickly as possible.
Licensing & Usage Rights
Can I use these designs for commercial purposes?
Our digital designs are intended for personal use only unless specified otherwise in the product description. If you wish to use any designs for commercial purposes, please contact us for licensing options. Unauthorized resale, redistribution, or modification of our designs for profit is strictly prohibited.
Custom Orders
Do you offer custom design services or personalized products?
Yes! We love creating custom designs. If you have a specific idea or need something tailored to your needs, please reach out to us at goodvibesdesigncompany@gmail.com. We’ll be happy to discuss your project and create something unique just for you!
Contact & Support
How can I get in touch with you?
We’d love to hear from you! Whether you have a question, need support, or just want to say hello, you can reach us at:
📩 Email: goodvibesdesigncompany@gmail.com
We aim to respond to all inquiries within 24–48 hours.